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When you ask for technical support, please try to describe the situation in details. "It does not work" is not something we can work with. To assist you in solving your problem we need to get the following information from you: 

information about our product that you are talking about. Please specify the name of the product, it's version, edition

information about your environment. Please include the name and version of the operating system, internet firewall/antivirus software or other tools (that our product is used with)

steps to reproduce the problem. This can include small test project, screenshots (please don't send unpacked BMP and DOC files with images) test data files etc.

Please remember that the more informative is your report, the faster we will be able to help you perform your task. 

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